Effective Date: 17th April 2026
Last Updated: 17th April 2026
Welcome to Vaidhut. This Privacy Policy explains how VAIDHUT ENTERPRISES (“Vaidhut”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects your personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Business Information
Legal Name: VAIDHUT ENTERPRISES
Brand Name: Vaidhut
Business Type: Partnership
Registered Address: RS 9, Maheshwar Park Society, Parvat Gam, Surat, Gujarat, 395010, India
Customer Support Email: support@vaidhut.com
Legal Notices Email: sales@vaidhut.com
Phone: +91 93286 15904
Support Hours: 9:15 AM to 6:15 PM, Monday to Saturday
2. Scope of This Policy
This Privacy Policy applies to personal information collected through:
- our website
- customer accounts
- online orders
- support requests
- email, phone, or other communication with us
- marketing subscriptions
- cookies and similar tracking technologies
This Privacy Policy does not apply to third-party websites, payment providers, courier partners, marketplaces, or tools that may be linked to or integrated with our website. Those third parties may have their own privacy policies.
3. Information We Collect
We may collect the following categories of information:
a. Personal Information You Provide
When you place an order, register an account, submit an enquiry, or contact us, we may collect:
- full name
- billing and shipping address
- phone number
- email address
- company name
- GST details
- account login details
- order-related information
- communication details and support messages
b. Payment Information
When you make a payment, your payment is processed through secure third-party payment service providers. We may receive limited transaction-related details such as:
- payment status
- payment method
- transaction reference
- amount paid
- billing information
We do not store your full card details, CVV, or complete banking credentials on our own servers unless specifically stated by the payment provider and permitted by applicable law.
c. Technical and Usage Information
When you browse our website, we may automatically collect:
- IP address
- browser type and version
- device type
- operating system
- pages visited
- referral source
- time spent on pages
- date and time of visit
- clickstream and usage behavior
- cookie identifiers and similar tracking data
d. Marketing and Subscription Information
If you subscribe to newsletters, offers, or updates, we may collect:
- your email address
- your communication preferences
- subscription and opt-in details
e. Account and Profile Information
If you create an account, we may store:
- saved addresses
- order history
- wishlist or cart activity
- preferences
- support history
- account-related settings
4. How We Use Your Information
We may use your information for the following purposes:
- to create and manage your customer account
- to process and fulfill orders
- to verify transactions and reduce fraud risk
- to arrange shipping and delivery
- to provide customer support
- to send order confirmations, invoices, shipment updates, and service communications
- to respond to queries, complaints, or return/replacement requests
- to improve our website, user experience, and product offerings
- to maintain internal records and business operations
- to comply with tax, accounting, legal, and regulatory obligations
- to send promotional emails, SMS, or other marketing communications where you have opted in
- to detect misuse, unauthorized access, suspicious activity, or policy violations
5. Legal Basis and Consent
By using our website, creating an account, placing an order, or voluntarily sharing information with us, you consent to the collection and use of your information as described in this Privacy Policy, subject to applicable law.
Where required, we may rely on your consent for:
- marketing communications
- cookies and analytics tools
- optional features or services
You may withdraw your consent for certain activities at any time by contacting us, subject to legal, operational, or contractual limitations.
6. Sharing of Information
We do not sell your personal information. However, we may share your information with trusted third parties where necessary for operating our business and providing services to you.
These may include:
- payment gateways and payment processors
- courier, shipping, and logistics partners
- website hosting and cloud service providers
- analytics and performance tracking providers
- customer support tools and CRM systems
- email, SMS, and communication service providers
- marketing and remarketing platforms
- fraud prevention and security service providers
- tax, audit, legal, accounting, or compliance advisors
- government, law enforcement, regulatory, or judicial authorities when required by law
We share only the information reasonably necessary for the relevant purpose.
7. International Data Processing
Because we may use third-party tools, software providers, payment processors, cloud infrastructure, or logistics systems, your information may be processed or stored outside India in accordance with applicable law and contractual safeguards.
By using our website and services, you acknowledge that such transfer, storage, or processing may occur where necessary for order fulfillment, support, analytics, communication, payment processing, or system operations.
8. Cookies and Tracking Technologies
We may use cookies, pixels, tags, scripts, and similar technologies to:
- keep you logged in
- remember your preferences
- maintain cart and session functionality
- improve website performance
- understand how users interact with the website
- measure traffic and marketing effectiveness
- personalize content and offers
You may manage cookies through your browser settings. However, disabling certain cookies may affect website functionality.
Where required, we may display a cookie notice or cookie consent banner on our website.
9. Marketing Communications
We may send promotional emails, SMS, WhatsApp messages, or other marketing communications only where you have subscribed, opted in, or otherwise permitted such communication in accordance with applicable law.
You may opt out of marketing communications at any time by:
- clicking the unsubscribe link in our emails, where available
- contacting us at support@vaidhut.com
Even if you opt out of marketing messages, we may still send essential service communications such as order confirmations, invoices, return updates, payment confirmations, or account-related notices.
10. Customer Accounts
If you create an account with us:
- you are responsible for maintaining the confidentiality of your login credentials
- you must provide accurate and current information
- you should notify us immediately if you suspect unauthorized access to your account
We are not responsible for loss arising from your failure to protect your account credentials.
11. Data Retention
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including:
- fulfilling orders
- maintaining customer accounts
- handling support issues
- processing returns, refunds, or warranty matters
- meeting accounting, tax, legal, and compliance obligations
- preventing fraud and resolving disputes
When personal information is no longer required, we may delete, anonymize, or securely store it as permitted or required by law.
12. Your Rights and Choices
Subject to applicable law, you may request to:
- access the personal information we hold about you
- correct or update inaccurate information
- withdraw consent where processing is based on consent
- request deletion of your account or certain personal information
- opt out of marketing communications
- ask questions about how your data is used
To make a privacy-related request, please contact us at:
Email: support@vaidhut.com
Phone: +91 93286 15904
We may need to verify your identity before processing certain requests.
Please note that we may retain some information where required for legal compliance, tax records, fraud prevention, dispute resolution, warranty records, or legitimate business purposes.
13. Account Deletion Requests
If you would like to request deletion of your customer account, you may contact us at support@vaidhut.com.
Upon verification of your request, we will take reasonable steps to delete or deactivate your account, subject to:
- pending orders
- return/refund/warranty obligations
- fraud prevention
- tax and accounting records
- legal or regulatory retention requirements
Deletion of an account may not automatically delete all records that we are legally required to retain.
14. Security of Information
We take reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no website, network, or electronic storage system is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
You are also responsible for protecting your account credentials and using secure devices and networks when interacting with our website.
15. Third-Party Links and Services
Our website may contain links to third-party websites, tools, social media pages, or services. We are not responsible for the privacy practices, content, security, or policies of those third parties.
We encourage you to review their policies before sharing your information with them.
16. Children’s Privacy
Our website is not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can take appropriate action.
17. Business Transfers
If our business, website, assets, or operations are merged, transferred, reorganized, sold, or otherwise restructured, personal information may be transferred as part of that transaction, subject to applicable law and reasonable confidentiality safeguards.
18. Compliance With Law
We may disclose personal information where required to:
- comply with legal obligations
- respond to lawful requests from authorities
- enforce our Terms & Conditions
- investigate fraud, abuse, or security incidents
- protect our business, users, customers, or legal rights
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- legal requirements
- business operations
- website features
- data practices
- service providers
Any updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the website after such updates constitutes acceptance of the revised Privacy Policy.
20. Contact for Privacy Questions
If you have any questions, concerns, or requests regarding this Privacy Policy or our use of your personal information, please contact:
Privacy / Support Contact
VAIDHUT ENTERPRISES
RS 9, Maheshwar Park Society, Parvat Gam, Surat, Gujarat, 395010, India
Email: support@vaidhut.com
Phone: +91 93286 15904
Support Hours: 9:15 AM to 6:15 PM, Monday to Saturday