Effective Date: 17th April 2026
Last Updated: 17th April 2026
This Shipping & Delivery Policy explains how VAIDHUT ENTERPRISES (“Vaidhut”, “we”, “us”, or “our”) processes, ships, and delivers orders placed through our website.
By placing an order with Vaidhut, you agree to this Shipping & Delivery Policy along with our Terms & Conditions and other applicable website policies.
1. Business Information
Legal Name: VAIDHUT ENTERPRISES
Brand Name: Vaidhut
Registered Address: RS 9, Maheshwar Park Society, Parvat Gam, Surat, Gujarat, 395010, India
Support Email: support@vaidhut.com
Legal Notices Email: sales@vaidhut.com
Phone: +91 93286 15904
Support Hours: 9:15 AM to 6:15 PM, Monday to Saturday
2. Shipping Coverage
Vaidhut ships:
- across India
- to selected international destinations, subject to product eligibility, courier availability, customs clearance, destination-country restrictions, and applicable laws
We reserve the right to refuse shipment to certain locations, products, or order types where shipping is not feasible, legally restricted, operationally impractical, or commercially unreasonable.
3. Order Processing
Orders are processed after:
- successful order placement
- payment confirmation
- internal verification, where required
- product availability confirmation
Orders may be placed on hold, delayed, or cancelled in cases such as:
- stock unavailability
- payment verification issues
- incomplete customer details
- pricing errors
- suspected fraud
- address verification problems
- logistics restrictions
- legal or customs concerns
4. Dispatch Timeline
We aim to dispatch eligible in-stock orders on the same day whenever reasonably possible.
However, dispatch timelines may vary depending on:
- order confirmation time
- stock availability
- order volume
- packaging requirements
- special handling needs
- public holidays
- courier pickup schedules
- operational delays
Same-day dispatch is a target, not a guaranteed commitment.
Some products, bulk orders, special procurement items, or high-volume shipments may require additional processing time.
5. Estimated Delivery Time
a. Orders Within India
Estimated delivery timelines within India generally depend on:
- delivery location
- courier partner
- order volume
- holidays
- local serviceability
In many cases, delivery may take around 7 business days or less, but actual timelines may vary.
b. International Orders
International delivery timelines vary depending on:
- destination country
- customs clearance
- airline and courier schedules
- local import procedures
- shipping method selected
- country-specific restrictions
International shipments may take longer than domestic shipments, and delivery timelines are only estimates.
Vaidhut does not guarantee fixed international delivery dates unless expressly agreed in writing.
6. Shipping Charges
Shipping charges, if any, will be shown at checkout or communicated before order confirmation.
Free Shipping
We may offer free shipping on eligible orders above ₹5000, subject to:
- order value
- shipping location
- product size/weight
- promotional terms
- shipping method
- product eligibility
Free shipping offers may not apply to:
- international orders
- oversized shipments
- heavy items
- bulk orders
- remote areas
- special procurement items
- express delivery requests
We reserve the right to revise or withdraw free shipping offers at any time without prior notice.
7. Courier and Logistics Partners
We may use third-party courier, shipping, freight, or logistics partners of our choice depending on:
- destination
- package size and weight
- product category
- serviceability
- urgency
- operational convenience
Vaidhut may change shipping partners without prior notice in order to fulfill orders efficiently.
8. Shipping Address Responsibility
Customers are responsible for providing:
- complete and accurate shipping details
- correct recipient name
- valid contact number
- correct postal code
- accurate city/state/country information
- any landmark or delivery instructions, where needed
Vaidhut will not be responsible for delays, failed deliveries, loss, return-to-origin shipments, or extra charges arising from:
- incorrect address
- incomplete shipping information
- incorrect phone number
- customer unavailability
- refusal to accept delivery
- inability to contact the recipient
9. Delivery Attempts
Delivery will be attempted by the courier partner based on their standard delivery procedures.
If delivery fails due to:
- customer unavailability
- incorrect address
- refusal to accept
- repeated non-response
- inaccessible location
- customs/documentation issues in international orders
the shipment may be:
- delayed
- returned to origin
- held by the courier
- marked undeliverable
In such cases, any reshipping, rehandling, storage, return, or related charges may be payable by the customer.
10. Returned, Refused, or Undelivered Shipments
If an order is returned due to:
- wrong address provided by customer
- refusal to accept delivery
- repeated failed delivery attempts
- failure to clear customs or provide required documents
- failure to cooperate with delivery partner
the customer may be responsible for:
- return shipping charges
- reshipping charges
- handling fees
- customs-related losses or deductions
- non-refundable logistics charges already incurred
Any refund in such cases, if applicable, may be adjusted against shipping, handling, return freight, customs, payment gateway, or other actual charges incurred.
11. International Shipping and Customs
For international shipments:
- customs duties
- import taxes
- VAT/GST
- brokerage fees
- regulatory fees
- local delivery fees
- storage charges
- destination-country import costs
may apply and are the customer’s responsibility unless expressly stated otherwise.
The customer is responsible for checking whether:
- the product can be legally imported into their country
- any special licenses or declarations are required
- the destination country has restrictions on electronics, batteries, modules, components, or technical equipment
Vaidhut is not responsible for:
- customs delays
- import refusal
- confiscation
- shipment destruction by authorities
- local compliance issues
- customs penalties
- additional international charges
12. Delivery Delays
While we make reasonable efforts to dispatch and deliver on time, delays may occur due to factors outside our control, including:
- courier delays
- weather
- natural disasters
- public holidays
- political unrest
- strikes
- transport disruptions
- customs clearance
- remote-area servicing issues
- incorrect customer information
- force majeure events
Vaidhut shall not be liable for delays caused by third-party logistics partners or events beyond our reasonable control.
13. Partial Shipments
Where necessary, Vaidhut may ship an order in multiple parts due to:
- stock availability
- packaging requirements
- product origin differences
- safety considerations
- logistics optimization
Where commercially practical, we may notify customers of split shipments. Additional charges, if any, will be handled as per the order terms communicated at the time of fulfillment.
14. Bulk Orders and Special Procurement Orders
Bulk orders, B2B orders, institutional purchases, and special procurement requests may be subject to separate shipping timelines and handling conditions.
Such orders may vary based on:
- quantity
- sourcing lead time
- supplier availability
- packaging method
- freight mode
- delivery destination
- compliance requirements
In such cases, the shipping schedule may be separately communicated and will override general website estimates where applicable.
15. Delivery Confirmation
An order will generally be considered delivered when:
- it is marked delivered by the courier/logistics provider, or
- it is received at the delivery address provided by the customer, or
- it is handed over to the recipient, security desk, reception, mailroom, or any person apparently authorized at the delivery location, subject to courier practices
Customers are advised to inspect the package promptly upon receipt.
16. Damaged or Tampered Packages
If the package appears:
- tampered
- opened
- crushed
- leaking
- damaged from outside
please:
- take clear photos before opening
- record an unboxing video where possible
- report the issue to us as soon as possible at support@vaidhut.com
For claims involving transit damage, wrong item, or missing contents, timely reporting with proof is important for investigation and support.
17. Tracking Information
Where available, shipment tracking details may be:
- sent by email
- sent by SMS or messaging channels
- shown in your account dashboard
- shared manually by our support team
Tracking updates are dependent on courier systems and may not update instantly.
18. Delays Due to Customer Action or Inaction
Vaidhut shall not be responsible for delivery delays caused by:
- late response from customer
- failure to provide KYC or import documents where required
- failure to answer courier calls
- delay in customs cooperation
- change of address after dispatch
- refusal to accept package
- failure to pay destination charges for international delivery
19. Incorrect or Missing Items
If you receive:
- the wrong product
- a missing product
- incomplete shipment
- visibly damaged shipment
please contact support@vaidhut.com within the applicable claim period with:
- order details
- clear photos
- packaging images
- label images
- unboxing video, where possible
Such cases will be handled in accordance with our Return, Refund, Replacement, and Warranty policies.
20. Contact for Shipping Support
For shipping-related assistance, please contact:
VAIDHUT ENTERPRISES
RS 9, Maheshwar Park Society, Parvat Gam, Surat, Gujarat, 395010, India
Email: support@vaidhut.com
Phone: +91 93286 15904
Support Hours: 9:15 AM to 6:15 PM, Monday to Saturday