Return, Refund & Replacement Policy

Effective Date: 17th April 2026
Last Updated: 17th April 2026

This Cancellation, Return, Refund & Replacement Policy explains the terms under which VAIDHUT ENTERPRISES (“Vaidhut”, “we”, “us”, or “our”) accepts order cancellations, returns, refunds, and replacement requests for products purchased through our website.

By placing an order on our website, you agree to this policy along with our Terms & Conditions, Shipping & Delivery Policy, Warranty / DOA Policy, and other applicable policies.

1. Business Information

Legal Name: VAIDHUT ENTERPRISES
Brand Name: Vaidhut
Registered Address: RS 9, Maheshwar Park Society, Parvat Gam, Surat, Gujarat, 395010, India
Support Email: support@vaidhut.com
Legal Notices Email: sales@vaidhut.com
Phone: +91 93286 15904
Support Hours: 9:15 AM to 6:15 PM, Monday to Saturday

2. Order Cancellation

a. Cancellation Before Shipment

You may cancel your order at any time before it has been shipped.

If the order is successfully cancelled before shipment and payment has already been made, the eligible refund will be processed in accordance with this policy.

b. Cancellation After Shipment

Once an order has been shipped, it cannot be cancelled.

If you no longer want the product after shipment, you may request a return only if the item is eligible under this policy.

3. Cancellation by Vaidhut

We reserve the right to cancel or reject any order due to reasons including but not limited to:

• stock unavailability
• pricing or listing errors
• product discontinuation
• incomplete customer information
• failed payment verification
• suspected fraud
• logistics limitations
• customs or legal restrictions
• duplicate or suspicious orders
• operational issues beyond our control

If we cancel a paid order, the paid amount for the cancelled item(s) will be refunded through the original payment method, subject to applicable deductions only where clearly disclosed and legally permissible.

4. Return Eligibility

We may accept return requests in the following cases, subject to verification and policy compliance:

• wrong item received
• damaged item received
• dead on arrival (DOA)
• missing item in shipment
• defective item received
• unopened item return
• buyer-remorse return, where eligible

All return requests must meet the applicable claim conditions, timelines, and proof requirements.

5. Return Window

Return requests must generally be raised within 7 days from the date of delivery.

Requests raised after the applicable return period may be rejected unless:

• required by law
• covered under a separate warranty or DOA policy
• approved by us in writing under special circumstances

6. Replacement Window

Replacement requests may be accepted within 7 to 14 days from the date of delivery, depending on:

• product category
• claim reason
• item condition
• stock availability
• applicable warranty / DOA terms
• inspection outcome

In some cases, replacement may be offered instead of refund where appropriate.

7. Refund Timeline

Once a refund is approved, we aim to process it within 3 working days.

However, the actual credit timeline may vary depending on:

• payment method
• bank processing time
• payment gateway timelines
• technical issues outside our control

Refunds are generally issued to the original payment method used at the time of purchase, unless otherwise required by law or agreed by us in writing.

8. Conditions for Accepting Returns

To be eligible for a return, refund, or replacement, the product must generally:

• be reported within the applicable claim period
• be supported by valid proof
• be returned in the condition required for the claim type
• include original packaging, accessories, manuals, labels, and invoice where applicable
• not show signs of misuse, damage, tampering, modification, or unauthorized repair unless the claim itself relates to transit damage or wrong item delivery

For unopened/buyer-remorse returns, the product must generally be:

• unused
• unopened or in resalable condition
• free from physical damage
• complete with original packaging and accessories

9. Proof Required for Return / Replacement Claims

To investigate and process claims, we may require one or more of the following:

• order number
• clear photos of the product
• photos of packaging
• photos of shipping label
• invoice copy
• serial number or batch number, where applicable
• short unboxing video, especially for damaged, missing, wrong-item, or tampered-package claims
• description of the issue

Failure to provide reasonably requested proof may result in rejection or delay of the claim.

10. Return Shipping Charges

a. Where Vaidhut Is at Fault

If the issue is verified as one of the following:

• wrong item sent
• item damaged in transit
• missing item
• verified defective/DOA product on arrival
• shipment error caused by us

then return shipping, pickup cost, or replacement shipping may be borne by Vaidhut, subject to our approval and claim verification.

11. Non-Returnable Products

The following categories may be treated as non-returnable, except in cases of wrong item, transit damage, or verified DOA/defect where applicable:

• opened or used products
• products returned without original packaging, accessories, or labels
• soldered, installed, modified, or altered components
• ESD-sensitive items such as ICs, chips, or delicate electronic parts once opened or mishandled
• products physically damaged after delivery
• products damaged due to misuse or improper installation
• products damaged by wrong voltage, reverse polarity, short circuit, liquid exposure, burns, tampering, or negligence
• custom-sourced or special procurement items
• bulk/B2B orders, where separately agreed
• clearance, final-sale, or non-returnable items clearly marked as such
• software, digital items, licenses, downloads, or activation-based items, if any
• consumables or items that cannot be resold safely or hygienically after opening

We reserve the right to classify product-specific return eligibility on the respective product page.

12. Buyer-Remorse Returns

Buyer-remorse returns may be accepted only if:

• the item is unused
• the item is unopened or in resalable condition
• the request is made within the return window
• the product is not listed as non-returnable
• the return is approved by us

In such cases:

• return shipping may be payable by the customer
• original shipping charges may not be refunded
• payment gateway or handling deductions may apply where legally permissible
• refund may be subject to inspection of the returned product

13. Damaged, Wrong, Missing, or Defective Items

If you receive:

• a wrong product
• a damaged product
• an incomplete shipment
• missing contents
• a product that appears defective or dead on arrival

please report it to support@vaidhut.com within the applicable claim period along with required proof.

For best support, please:

• take photos before use
• retain original packaging
• record an unboxing video where possible
• do not install, solder, modify, or use the item further if it appears faulty or incorrect

Using, altering, or damaging the product before reporting the issue may affect claim eligibility.

14. Inspection and Verification

All returned products are subject to inspection and verification by Vaidhut or the relevant supplier/manufacturer, where applicable.

We reserve the right to:

• approve or reject claims after inspection
• request additional proof
• offer replacement instead of refund
• offer refund instead of replacement where stock is unavailable
• reject claims that do not meet policy requirements

A claim may be rejected if:

• proof is insufficient
• the product was used, installed, or damaged after delivery
• the issue is caused by misuse or incompatibility
• the product is returned incomplete
• the returned item does not match the original shipped item
• the claim falls outside the eligible period
• the defect is not found during testing

15. Customer-Damaged Products

Products damaged after delivery due to customer-side actions are not eligible for return, refund, or replacement.

This includes damage caused by:

• improper handling
• incorrect installation
• wrong voltage or power supply
• reverse polarity
• liquid exposure
• physical damage
• burns, overheating, or short circuit
• soldering damage
• tampering or modification
• misuse, abuse, or negligence
• use outside intended specifications

Such issues may also void warranty coverage, if any.

16. Packaging and Return Condition

Where a return is approved, the customer must securely pack the product and include:

• original product
• all accessories
• manuals/documentation, if applicable
• invoice copy or order reference
• original product packaging, where possible

Vaidhut is not responsible for damage occurring during return transit due to poor packaging by the customer or unauthorized courier usage contrary to our instructions.

17. Reverse Pickup and Self-Shipping

Depending on location, courier availability, product type, and claim reason, returns may be handled by:

• reverse pickup arranged by Vaidhut, or
• self-shipping by the customer to the address/instructions provided by our support team

If self-shipping is approved for a seller-fault case, reimbursement of reasonable shipping cost may be considered only if:

• approved in advance by Vaidhut
• supported by valid courier receipt/invoice
• within the agreed amount or method

18. Refund Amount and Deductions

Approved refunds may be processed for:

• full product value
• partial value
• adjusted amount after deductions

depending on the reason for return and applicable costs.

Deductions may apply, where applicable and legally permissible, for:

• shipping charges
• return freight
• payment gateway charges
• handling charges
• customs costs for international orders
• value reduction due to opened, used, or incomplete returns
• non-recoverable logistics costs

If the error is on Vaidhut’s side, we generally aim to avoid unfair deductions.

19. International Return and Refund Terms

For international orders:

• return eligibility may be more limited
• return shipping may be expensive and may be payable by the customer unless the error is ours
• customs duties, import taxes, brokerage, and shipping charges may be non-refundable
• delays may occur due to customs and international logistics

Vaidhut is not responsible for customs losses, destination-country refusals, seizure, or import-related restrictions outside our control.

20. Exchange Requests

Returns and replacements may be supported where applicable, but direct exchanges for another model, part, or variation are not always guaranteed.

If you want a different item instead of the one ordered, Vaidhut may:

• ask you to return the original item if eligible
• process refund after inspection
• request a new order for the replacement item

21. Fraudulent or Abusive Claims

We reserve the right to reject any return, refund, or replacement request that appears:

• false
• abusive
• manipulated
• repetitive beyond reasonable levels
• unsupported by evidence
• inconsistent with courier records, testing results, or order history

We may also suspend customer accounts or take further action where fraud, misuse, substitution, or policy abuse is suspected.

22. Refund Communication

All approved or rejected claims may be communicated through:

• email
• phone
• account notification
• other customer communication channels used during support handling

Customers should ensure that contact details provided during the order are correct and active.

23. Contact for Return / Refund / Replacement Requests

For cancellation, return, refund, or replacement assistance, please contact:

VAIDHUT ENTERPRISES
RS 9, Maheshwar Park Society, Parvat Gam, Surat, Gujarat, 395010, India
Email: support@vaidhut.com
Phone: +91 93286 15904
Support Hours: 9:15 AM to 6:15 PM, Monday to Saturday