Warranty / DOA Policy

Effective Date: 17th April 2026
Last Updated: 17th April 2026

This Warranty / DOA Policy explains the warranty terms, Dead on Arrival (“DOA”) support, exclusions, and claim process for products purchased from VAIDHUT ENTERPRISES (“Vaidhut”, “we”, “us”, or “our”) through our website.

By purchasing from Vaidhut, you agree to this Warranty / DOA Policy along with our Terms & Conditions, Shipping & Delivery Policy, Cancellation, Return, Refund & Replacement Policy, and other applicable website policies.

1. Business Information

Legal Name: VAIDHUT ENTERPRISES
Brand Name: Vaidhut
Registered Address: RS 9, Maheshwar Park Society, Parvat Gam, Surat, Gujarat, 395010, India
Support Email: support@vaidhut.com
Legal Notices Email:sales@vaidhut.com
Phone: +91 93286 15904
Support Hours: 9:15 AM to 6:15 PM, Monday to Saturday

2. General Warranty Principle

Warranty coverage for products sold by Vaidhut depends on the specific product and may vary by:

• manufacturer policy
• product category
• product page terms
• invoice terms
• packaging or brand documentation
• item type and intended use

Unless otherwise stated on the product page or invoice:

• some products may carry manufacturer warranty
• some products may be covered only under DOA / replacement support
• some products may have limited seller support
• some products may be sold without warranty, where clearly stated

Customers are responsible for checking product-page warranty information before placing an order.

3. Dead on Arrival (DOA)

A product may be considered DOA if it is received in a non-working condition immediately upon delivery and the issue is reported within the applicable claim window, subject to verification.

DOA support may apply only if:

• the product was received in defective condition
• the issue existed at the time of delivery
• the product has not been misused, tampered with, soldered, damaged, or improperly installed after delivery
• the customer provides the required proof and cooperates with troubleshooting or inspection

DOA does not automatically mean instant refund. Depending on the product and claim outcome, Vaidhut may offer:

• replacement
• repair support, if applicable
• refund, where appropriate
• manufacturer claim handling, where required

4. DOA Claim Window

DOA claims should be reported as early as possible after delivery.

Unless otherwise stated on the product page, invoice, or separate policy:

• DOA claims should generally be reported within 7 days of delivery
• claims raised after the applicable period may not be eligible for DOA support

Some product categories may have a different DOA period, and such product-specific terms will prevail where clearly mentioned.

5. Warranty Coverage

Where a product includes warranty, coverage may include manufacturing defects only, subject to:

• product-specific terms
• manufacturer rules
• inspection/testing outcome
• proper usage conditions
• valid proof of purchase

Warranty does not guarantee:

• compatibility with your project or system
• fitness for your particular application
• uninterrupted performance in all environments
• immunity from failure due to misuse, wear, external damage, or user-side installation issues

6. Product-Specific Warranty Terms

Warranty terms may differ between product types. For example:

• some branded products may carry manufacturer warranty
• some modules, components, boards, or electronics items may be replacement-only
• some technical items may be covered only for DOA
• some sensitive or consumable items may have no warranty unless expressly stated

Where a manufacturer warranty applies, the claim may need to follow manufacturer procedures, service-center rules, or brand-specific requirements.

Vaidhut may assist in coordinating such claims where reasonably possible, but final manufacturer decisions remain outside our control.

7. What Is Not Covered

Warranty and DOA support do not cover issues arising from:

• improper installation
• incorrect wiring
• wrong voltage or power supply
• reverse polarity
• overcurrent or overloading
• short circuit
• liquid or moisture damage
• physical damage
• cracks, dents, broken connectors, broken screens, broken pins, bent terminals, or impact damage
• soldering damage
• burns, heat damage, or overheating
• misuse, abuse, negligence, or mishandling
• unauthorized repair attempts
• tampering, modification, rework, or alteration
• removal or damage of serial number, seal, sticker, batch code, or product identification
• use outside specified operating conditions
• electrostatic discharge (ESD) damage
• incompatibility with your hardware, software, system, or project
• normal wear and tear
• cosmetic issues that do not affect functionality
• customer-side configuration errors
• damage in transit after delivery due to customer handling
• failure caused by third-party accessories, adapters, cables, chargers, batteries, or peripherals

8. Warranty Void Conditions

Any applicable warranty may be treated as void if:

• the product is physically damaged after delivery
• the product shows signs of misuse or mishandling
• the product has been opened, altered, soldered, modified, or repaired without authorization where such action affects claimability
• the serial number, label, or seal has been tampered with, removed, or made unreadable
• the issue results from wrong voltage, reverse polarity, liquid damage, power surge, improper testing, or incorrect installation
• the product has been used outside intended specifications or environmental limits

9. Customer Responsibility Before Use

Before using any electronics product purchased from Vaidhut, the customer is responsible for:

• verifying product compatibility
• reviewing specifications and documentation
• checking voltage, current, and interface requirements
• using proper installation methods
• using suitable protection, accessories, and environment
• ensuring the product matches the intended application

Technical products often require correct handling and knowledge. Vaidhut is not responsible for warranty claims arising from incorrect selection, configuration, or usage.

10. Proof Required for Warranty / DOA Claims

To process a DOA or warranty claim, we may ask for:

• order number
• invoice or proof of purchase
• clear product photos
• photos of packaging and labels
• serial number or batch number, where applicable
• short video showing the issue, where relevant
• unboxing video, especially for DOA, damage, or wrong-item claims
• description of testing performed
• details of setup, installation, power source, or connected devices, where relevant

Failure to provide requested proof may result in delay or rejection of the claim.

11. Troubleshooting Requirement

Before approving a warranty or DOA claim, Vaidhut may ask the customer to complete basic troubleshooting steps, such as:

• checking proper power input
• using compatible accessories
• confirming correct wiring or polarity
• retesting under normal conditions
• sharing a test video
• verifying software/firmware setup where applicable

This helps determine whether the issue is due to an actual product defect or external factors such as installation, compatibility, or configuration.

12. Inspection and Testing

All warranty and DOA claims are subject to inspection, testing, and verification by:

• Vaidhut
• the manufacturer
• the brand’s authorized service partner
• a supplier or technical evaluation team, where applicable

A claim may be rejected if:

• no defect is found during testing
• the issue is caused by misuse or incompatibility
• the product shows excluded damage
• required proof is not provided
• the claim is raised outside the applicable timeline
• the returned item does not match the supplied product

Inspection findings shall guide whether the claim is approved, rejected, repaired, replaced, or referred to the manufacturer.

13. Available Remedies

Where a valid DOA or warranty claim is approved, Vaidhut may, at its discretion and subject to product availability and claim type, provide one of the following:

• replacement of the same item
• repair support
• refund
• store credit, where mutually agreed
• manufacturer claim assistance
• partial resolution, where appropriate

The remedy offered may depend on:

• product type
• stock availability
• manufacturer policy
• nature of defect
• age of product
• feasibility of replacement or repair

14. No Immediate Advance Replacement Guarantee

Vaidhut does not guarantee instant replacement, cross-shipment, or advance replacement unless specifically agreed in writing.

In many cases, the item may first need to be:

• reported
• verified
• returned
• inspected
• tested

before final resolution is provided.

15. Return of Defective Product

If instructed by Vaidhut, the customer must return the product:

• in secure packaging
• with all relevant accessories, where required
• with invoice/order reference
• with original labels/serial markings intact

If the product is returned improperly packed and gets damaged during return transit, the claim may be affected.

Return instructions must be followed carefully. Unauthorized shipment to the wrong address or by an unapproved method may delay or affect claim handling.

16. Shipping Cost for Warranty / DOA Claims

If a claim is verified and the issue is found to be covered due to seller/manufacturer-side defect within the applicable policy:

• Vaidhut may bear or reimburse reasonable return/replacement shipping costs, subject to prior approval and applicable limits

If the issue is not covered, or if the claim is rejected, the customer may be responsible for:

• return shipping cost
• re-delivery cost
• testing or handling charges, where reasonably applicable and disclosed

17. Manufacturer Warranty Claims

Where a product is covered directly by manufacturer warranty:

• the customer may be required to contact the manufacturer or authorized service center
• claim handling may depend on the manufacturer’s own terms, timelines, approvals, and service network
• Vaidhut may assist with available purchase records or guidance, but we do not control the manufacturer’s final decision

Manufacturer delays, rejection, parts availability, or service-center issues are outside Vaidhut’s direct responsibility.

18. No Warranty on Compatibility or Project Outcome

Warranty covers manufacturing defects only where applicable. It does not cover:

• whether the product suits your project
• whether it works with your chosen third-party system
• whether it meets your expected performance in a custom environment
• coding issues, software bugs, or application-side problems not caused by the product itself

Choosing the correct part for your application remains the customer’s responsibility.

19. Consumables and Sensitive Components

Certain product categories may have limited, restricted, or no warranty due to their nature, including but not limited to:

• sensitive semiconductor parts
• ESD-sensitive components
• consumables
• connectors/pins damaged during installation
• solder-use items
• custom-cut or special-order parts
• items marked non-returnable or no-warranty on the product page

Where such restrictions apply, the product page or order terms shall prevail.

20. Claim Rejection Circumstances

A warranty or DOA claim may be rejected if:

• the claim is outside the applicable timeline
• there is evidence of misuse, damage, or tampering
• proof is insufficient
• no issue is found during testing
• the issue is caused by incompatibility or incorrect usage
• the product has been altered, soldered, or handled in a way that prevents fair inspection
• the returned item is incomplete or substituted
• the claim does not fall within stated coverage

21. Limitation of Support

Any warranty, DOA, replacement, repair, refund, or assistance provided by Vaidhut is limited to the remedies stated in this policy and applicable law.

Vaidhut is not liable for:

• project delays
• loss of business
• loss of data
• indirect or consequential damages
• installation charges
• labor cost
• engineering cost
• downtime
• third-party system issues
• business interruption resulting from product failure or claim processing time

22. Policy Updates

Vaidhut may update this Warranty / DOA Policy from time to time without prior notice. Revised versions will be published on the website with an updated date.

Continued use of the website and products after updates constitutes acceptance of the revised policy.

23. Contact for Warranty / DOA Support

For warranty or DOA-related support, please contact:

VAIDHUT ENTERPRISES
RS 9, Maheshwar Park Society, Parvat Gam, Surat, Gujarat, 395010, India
Email: support@vaidhut.com
Phone: +91 93286 15904
Support Hours: 9:15 AM to 6:15 PM, Monday to Saturday